Area rug cleaning is typically priced by the square foot, with a minimum per rug and per job. During your consultation, I’ll ask about the size and type of your rug and give you a realistic price range up front based on what you describe.

Once your rug arrives at our shop, we measure it precisely and base pricing on the actual square footage, which helps avoid surprises on the back end.

If pricing is a concern, in-home rug cleaning may be an option in certain situations.

Once your rug is in our shop, the typical turnaround time is 1–3 weeks for cleaning and either pickup or delivery scheduling.

For deliveries, we’ll always call the day before to confirm availability and provide a delivery window. For customer pickups, rugs are scheduled Monday through Friday between 8:30 and 3:30.

If you have a special time-sensitive need, we’re happy to discuss options when possible.

We don’t offer traditional “dry cleaning” for rugs. In our experience, customers are often not happy with the results, and the process can leave behind strong odors without truly removing embedded dirt.

Based on the information on your rug’s care tag and its overall condition, we may recommend a low-moisture cleaning option instead. This approach can safely brighten the rug and remove more soil than dry cleaning typically does, without the harsh smells often associated with dry cleaning methods.

In our shop, we use a seven-step cleaning process designed to safely remove soil while protecting the rug’s fibers, color, and structure.

We start by thoroughly vacuuming both sides of the rug, followed by a counter-rotating brush to provide a deep dry soil removal before any moisture is introduced. Heavily soiled or stained areas are then pre-treated as needed.

Next, we apply our cleaning solution, gently agitate it with a buffer, and then steam clean the rug. After cleaning, rugs are fan-dried, inspected once dry, and any areas that need additional attention — including fringe — are addressed.

Before the rug is returned, it’s vacuumed again, rolled, and securely tied, ready for pickup or delivery.

Wool rugs can be damaged easily if cleaned improperly, so we generally don’t recommend cleaning them at home beyond light vacuuming and spot blotting with water. This includes using store-bought or rented carpet cleaning machines, which are designed for wall-to-wall carpet, not wool area rugs.

The biggest risks come from moisture and chemicals. If not used properly, moisture can damage natural fibers, and common cleaning solutions can cause color bleeding that most professional cleaners cannot correct.

This is one of those situations where being penny wise and dollar foolish can unfortunately apply — a small DIY savings can sometimes lead to costly damage.

While we don’t guarantee that every stain or odor can be permanently removed, we do offer advanced treatment methods designed to put your rug in the best possible position for success.

We’re very transparent up front. Based on your answers about the type of stain, how long it’s been there, or the depth of an odor issue, we’ll explain what results are realistic so you have clear expectations before any work is done, and we’ll do everything possible to help you achieve the best outcome.

For pet odors, we use advanced enzyme-based deodorizing treatments designed to break down organic material and neutralize odor. In cases of long-term contamination, we also offer additional treatment options aimed at significantly reducing odor, with the goal of eliminating noticeable smell during normal use.

We would have to see the stains and the rug before we could give advice on this. Unlike wall to wall rugs made of artificial materials  wool rugs are much easier to damage and worth more money so we strongly advise calling us to discuss any treatments before using them. Once in our shop we have a variety of ways to treat rugs.

Coffee stains can often be greatly improved, and in many cases completely removed, during regular professional cleaning of wool rugs.

For tougher or older coffee stains that don’t fully respond to standard cleaning, we offer advanced stain treatment options for an additional fee. These treatments may include the use of a specialized low-power UV light, as mentioned above, along with targeted presprays to improve results.

As with all stain issues, we’ll be honest up front about what results are realistic for your rug before any work is done.

We clean a wide range of fine area rugs, including wool rugs (both standard and vegetable-dyed), cotton, silk, nylon, and polyester.

Jute rugs are evaluated on a case-by-case basis due to their sensitivity to moisture. For viscose rugs, we review the care tag information first and may recommend a low-moisture cleaning option. It’s important to note that viscose rugs often do not come as clean as other rug types, even with professional care.

If you have a rug made from another material or aren’t sure what type it is, feel free to call and discuss your options. As we often say, if anyone can — and should — clean it, we can and will.

Standard pads do not stop rugs from slipping and tripping. You need a specific kind of pad that has non-skid elements built in. We have two types of area and oriental rug pad that we sell that have non-skid elements. One is a pressed sheet which is an upgrade over the typical waffle pad. We recommend this pad for hallway runners and in Dining rooms as the low profile is an advantage in those instances. All other areas we recommend our Persian Dream pad which has both non-skid back but a thickness of a felt like material that bring a level of comfort as well.

A rug pad isn’t required, but it’s strongly recommended for most area rugs. A good pad helps keep the rug in place, reduces slipping and tripping, and protects both the rug and the floor from premature wear.

Rug pads also help rugs lie flatter and absorb impact from foot traffic, which can extend the life of the rug. We offer high-quality pads designed to last up to 20 years, making them a smart long-term investment even though they aren’t strictly required.